Booking

All classes must be reserved in advance through our website or through the Voltage Hot
Pilates app.
Because class sizes are intentionally limited to maintain an elevated studio experience, we
recommend booking early.

Cancellations

Cancel with care. You may cancel a class up to 8 hours before the scheduled start time with
no penalty and you will keep your class credit.
Late cancellations will result in the following:
● Class packs: Loss of class credit
● Memberships: $15 late cancellation fee
● No-shows: $20 fee
This policy allows us to offer waitlisted clients the opportunity to attend. Thank you for your
understanding

Waitlist

If a class is full, you may join the waitlist. By joining the waitlist, you are committing to attend if a
spot becomes available.
You may be automatically added to the class up to 2 hours before the scheduled start time.
Please ensure your notifications are enabled, as the standard cancellation policy will apply once
you are added to the class.

Arrival Policy

Please arrive 10-15 minutes before class to check in, set up your space, and settle in before
the session begins.
To maintain safety and minimize disruption, entry will not be permitted 10 minutes after class
has started.

Class Packages & Memberships

All packages and memberships are non-refundable and non-transferable. Expiration dates
apply and are visible at the time of purchase.

Studio Etiquette

Voltage is designed to be an immersive space for movement and focus.
To maintain the atmosphere, we kindly ask that you:
● Silence phones before entering the studio
● Minimize conversations once class begins
● Respect the instructor’s guidance and fellow clients’ space

Grip Socks & Mat Towels

Grip socks are required for all classes for safety and hygiene. They are available for purchase
in the studio.
Mat towels are not required but highly encouraged, especially for high-intensity classes.
Towels are also available for purchase at the studio.

Personal Belongings

Lockers are available for personal belongings while you are in class.
Please note that Voltage is not responsible for any lost, stolen, or misplaced items. If
personal belongings are left behind, our team will place them at the front desk for pickup

Health & Safety

Please inform your instructor before class if you have any injuries or medical conditions so
we can offer appropriate modifications.
Classes at Voltage are not recommended for clients who are pregnant. For your safety and
the safety of your baby, we ask that clients who are pregnant refrain from participating in heated
classes unless they have received medical clearance from their physician.
Always listen to your body and modify movements when needed.